FAQ

How much does the shipping cost?

Germany: 3.99€ | below 49€ order value; Free shipping on orders over €49; Belgium, Bulgaria, Denmark (except Greenland, Faroe Islands), Estonia, Finland (except Aland), France (except overseas territories), Italy (except Livigno, Vatican City , San Marino), Croatia, Latvia, Lithuania, Luxembourg, Monaco, Netherlands (except overseas territories), Austria, Poland, Portugal (except Azores, Madeira), Romania, Sweden, Slovakia, Slovenia, Spain (except Ceuta, El Hierro, Fuerteventura , Gran Canaria, La Gomera, Lanzarote, La Palma, Melilla, Tenerife), Czech Republic, Hungary: 9.99€ | below 49€ order value; 6.99€ | 49€ - 99€ order value; Free shipping on orders over €99; For international shipping, please contact us beforehand at info@gentlemenswear.de.
How long does delivery take?

Orders that we have in stock and are received by 5 p.m. Monday to Saturday will be dispatched the same day. Thanks to our central logistics center in Berlin, your package will reach you in 1-3 working days.
With which shipping service provider will my package be shipped?

We ship your package from our warehouse in Germany with Hermes.
How can I return my order?

For hygienic reasons, purchased underwear and socks cannot be returned. For other products, we offer you the option of returning your order to us in its original condition within 14 days without giving a reason. However, as a young startup, it would still help us a lot if you could briefly explain the reasons for your return. Our assistant will help you with your request and accompany you through the return. We are convinced of our quality, which is why we assume the return costs for you.
My order is damaged. What do I do now?

Keep calm, because we are always there for you and will find a solution for every problem. Our assistant will help you with your request and accompany you through the return.
Which payment providers can I pay with?

We offer secure payment methods through all major payment providers. This includes, for example: PayPal Klarna Visa MasterCard American Express PayPal Apple Pay ... You can see a full list of payment methods in the checkout.